Industry Support

Training needs, even on the same topic, can vary within the fluid work environment of business and industry. It is our goal to design and customize the funding and facilitation of training to meet the needs of each organization. The customization may involve curriculum, training site, and choice of instructors. Most training occurs at your location, but classrooms, meeting rooms, and laboratories are available at NEMCC facilities across the district. It is the goal of our division to customize a training plan to assist you with any training needs that develop job skills of associates and improve the stability of the company. We will assist with locating instructors, who may be college faculty, vendors, division staff, or specialized trainers. Many of the best trainers are located within the industry. NEMCC can reimburse the industry directly for some or all of the trainers’ salaries with appropriate documentation.

Various non-credit short term classes are available to meet local demands for new and upgraded skills. These classes are open to people of all ages and skill levels. Following is a listing of typically offered courses. (Other courses will be developed and offered with sufficient demand.)

Emergency Medical Technician Basic

Emergency Medical Technician Refresher

Certified Nurse Assistant

Emergency Vehicle Driving Certification

Medical Billing

First Responder

ServSafe

Part-Time Reserve Law Enforcement Officer

• Achieve specific leadership tasks by deploying a problem-solving discussion method to lead meetings and empower others.
• Acknowledge contributions, results and accomplishments to enhance self-esteem.
• Base discussions about performance and work habits on behavior rather than on personalities and attitudes.
• Involve team members in goal setting, problem-solving and decision-making.

• Utilize empowering and dynamic communication process to increase motivation and commitment.
• Construct and express clear and concise messages in both written and spoken communication.
• Deliver messages that address the interests of the listener.
• Make verbal and nonverbal communication congruent to reinforce message intent.
• Active Listening: reflect, probe, support and advise.

• Recognize that all team member complaints must be dealt with rather than ignored.
• Identify potential underlying issues of the complaint to determine the reasons or causes of the complaint.
• Determine and address underlying issues in order to resolve the problem.
• Use active listening skills to maintain control, verify understanding and determine the facts of the situation.

• Understand how unresolved conflicts impact work, team members and the organization.
• Identify four phases of conflict and understand appropriate time to intervene.
• Distinguish between work-related and people-related conflict to determine how to best handle the conflict.
• Establish a collaborative conflict resolution process to encourage team member collaboration in conflict situations.

• Understand that unsatisfactory work habits must be dealt with before requiring discipline.
• Distinguish between a performance issue and a poor work habit issue.
• Describe poor work habits objectively and factually to address the issue together and avoid personal attacks
• Ensure the team member takes ownership of the poor work habit and responsibility for solving the issue.
• Respond with empathy to team member reactions and concerns to maintain self-esteem.