Student Help Desk Request

Before signing in, you must have completed the steps necessary to create your Northeast Okta account. if you have not done so, please refer to the instructions above.

1. Open a web browser and enter: https://nemcc.okta.com
2. Enter your Northeast email address and click Next.
3. Enter your password and select your authentication method using the drop-down arrow next to your security image.
4. Click Verify. You will receive a verification request to sign in if you enter the correct password.

After you enter your Northeast email address, your security image is displayed if you have previously completed a successful login in the browser you are using. This feature requires browser cookies.

Caution: If you have successfully signed in on the current browser before and have not cleared cookies, do not enter your password if your security image does not display when you enter your username.

1. Click I can't access my account on the sign-in page.
2. Click Forgot Password and enter your Northeast email or secondary email address listed in your user account settings.
3. Click Reset via Email.
4. Look in the inbox of your secondary email for the system-generated email and follow the prompts. If you do not see it, make sure you also check your spam and junk email folders. The email will come from noreply@okta.com.

If you are trying to reset your password and are being asked to answer your password reset question but cannot remember the answer, you must submit a help desk ticket to reset it.

We will need to send you a temporary password that will allow you to log in to your Northeast Okta Account. You will be prompted to change your password. When asked for your current password, use the temporary one that will be sent to your alternate email address. Please indicate in the ticket that you have forgotten the answer to your Forgotten Password Question.

Once you are logged in, please update your Forgotten Password Question.

• Click the drop-down arrow next to your name.
• Click Settings.
• Click Edit Profile; you may be asked to Verify Your Password. If so, enter the password you just created.
• Scroll down to the " Forgotten Password Question" section, and click Edit.
  
  
• Section a new Question for the drop-down list and enter your new Answer. Your answer must contain at least eight (8) characters.
• Click Save.

• At least eight characters.
• A lowercase letter
• An uppercase letter
• A number
• A symbol
• No parts of your username
• Does not include your first name
• Does not include your last name
• Your password cannot be any of your last 24 passwords
• At least 1 hour must have elapsed since you last changed your password

Multi-factor authentication (MFA) involves using a secondary form of verification in addition to a password. This provides an added layer of security when you access services that contain private or protected information. Because this secondary authentication is unique to your account, you must set up and manage your MFA options as a component of your Northeast account.

You set up one form of MFA when you initially set up your Northeast Okta account. The following instructions will guide you through selecting and setting up additional MFA options.

Configuring and testing your factors for the first time will take about 10 minutes. As part of the process, you will need to have your available factors – a cell phone, smartphone, or tablet ready to configure and test. When you are ready to begin, follow the instructions below.

1. Sign in to your Okta account at https://nemcc.okta.com (if you’re already there, you can skip this step).
2. In the top right corner, click on the arrow next to your name and select 'Settings' from the drop-down menu
3. You should now be on your Okta personal settings page. Click the green 'Edit Profile' button to unlock your settings. If you do not see the button, continue on to step 4.
4. If prompted for additional verification, enter your password again.
5. MFA options are configured in the 'Extra Verification' section – an example is shown below. Your options may vary from the ones shown. You may need to scroll down on the profile settings page to find it. In the example shown, the Biometric Authenticator (Face ID or Fingerprint) has been set up on three devices.
   
   Note that each option will either have a 'Set up' or 'Remove' button next to it. While only one extra verification/MFA method is required, it is essential that you set up at least two verification factors to ensure an alternative should one form (like your cell phone) be unavailable. If you need to disable or reconfigure an option, you may do so by clicking 'Remove,' which will make the option available to set up again.

Suppose you no longer have the device where you had Okta Mobile installed. In that case, you will need to use an alternate method of MFA to gain access to your account (such as using biometric identification on your iPad). If you did not have a secondary form of MFA st up, you would need to submit a ticket using the form on the page. Let us know if you have a new phone and need to reset your MFA.

Follow the instructions below to set up your new phone for use with Okta Mobile.

1. Download the Okta Mobile app onto your new device before moving to step 2.
2. Sign in to your Okta account at https://nemcc.okta.com (if you’re already there, you can skip this step).
3. In the top right corner, click on the arrow next to your name and select 'Settings' from the drop-down menu
4. You should now be on your Okta personal settings page. Click the green 'Edit Profile' button to unlock your settings. If you do not see the button, continue on to step 5.
5. If prompted for additional verification, enter your password again.
6. MFA options are configured in the 'Extra Verification' section – an unconfigured example is shown below. Your options may vary from the ones shown. You may need to scroll down on the profile settings page to find it.
   
   You will need to disable or reconfigure it your MFA options that were set up o your old device; you may do so by clicking 'remove,' which will then make the option available to set up again.

Upon graduation or transfer, you may request for the NEMCC remote management to be removed. Please complete the form below to make the request. You will be notified when the management piece has been removed; then, you will restore your iPad to its original settings.

REMOTE MANAGEMENT REMOVAL

First, back up any saved files to your iCloud account to restore your iPad. Any information not backed up will be lost.

• Open Settings
• Select General
• Scroll to the bottom and select Reset
• Select Erase All Content and Settings

Your iPad will now begin restoring to its original settings. This may take several minutes. Follow the on-screen steps to set up your iPad.