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Help Desk

Our Help Desk is your primary resource for all technology-related support. Whether you're experiencing issues with your student account, need assistance with password resets, or have questions about multi-factor authentication, our dedicated team is here to help. Located in the Haney Student Union, we provide both in-person and remote support to ensure you receive the assistance you need, whenever you need it. Explore our resources and services to maintain a smooth and stress-free digital experience.

New User Setup

To activate your account, please visit aka.ms/my-account. If you have an alternate email and phone number on file with the college, you will be able to claim your account and set your password and multi-factor authentication methods.

Once your account is set up, you won't need to go through the process again. Make sure to keep your username and password in a safe and secure place. When setting up your account, always use answers that you can easily remember. You will need your password reset question and answer in case you forget your password.

It's also a good practice to set up at least two methods of multi-factor authentication. We recommend setting up the Microsoft Authenticator app along with your phone to receive SMS codes, which will be useful if you need to set up a new phone.

Need Help

Please submit a help desk ticket

Location & Hours

Location: Haney Student Union
Monday - Thursday 8 a.m. – 4 p.m.
Friday 8:00 a.m. – 12:00 noon
Phone: 662.720.7585 



I can't remember my password. What do I do?

To reset your password, visit aka.ms/sspr.  If you have an alternate email and phone number on file with the college, you will be able to reset your password.  If you do not have an alternate email address on file, you will need to contact the Helpdesk by submitted a request using the form on this page.

What are the rules for creating a password?
How do I set up a secondary for of multi-factor authentication?
I have a new phone. How do I get back into my account?
How do I have the remote management tool removed from my iPad?