Need Assistance?
The Northeast Help Desk is here for you.
Help Desk Hours of Operation
Location: Frank Haney Student UnionMonday - Thursday 8 a.m. – 4 p.m.
Friday 8:00 a.m. - 12:00 noon
Phone: 662.720.7585
SMS/Text: 662.212.5948
HelpDesk Request Form
Contact Information
Charlotte Tennison
Administrative Assistant
Associate Vice-President of Student Services
cwtennison@nemcc.edu
Phone: 662.720.7772
Carlena Benjamin
Instructional Technology
cmbenjamin@nemcc.edu
Phone: 662.720.7221
Technology Support
Apple CORES
Apple CORES are a team of students and technology staff that serves as a resource for students, employees, and community members to assist in using Apple devices and apps in the context of teaching and learning. We understand that everyone has their own way of learning, and we want to offer support in a way that encourages creativity and empowers employees and students to learn and create in a personalized way.
Our Mission
The goal of Apple CORES is to build and support a culture of creative, friendly, and constructive learning experiences. We celebrate the successes of technology, both small and large, and support the "yes, and..." perspective. Apple CORES strives to create a safe space where others can engage in collaborations, take risks, and have meaningful and relevant learning experiences with technology.
Schedule
The Apple CORES hub is located within the Frank Haney Student Union at the Smart Campus Technology Help Desk. Anyone who needs assistance can come and go for help during regular operating hours. After regular operating hours, assistance is still available through the Eula Dees Library.
Student Help Desk Hours:
Monday - Thursday: 8 am - 4 pm
Friday: 8 am - 12 pm
Lightning Learning
Each month, the Apple CORES hosts quick lessons that offer an opportunity to learn how to have more meaningful learning experiences with iPad. Through these interactive lessons, participants will learn about topics such as multitasking, file storage, note-taking, accessibility features, and creative tools. Workshops are held at the Smart Campus Technology Help Desk during the activity period once a month. See the schedule below for specific dates of the technology workshops.
Workshops are held at the Smart Campus Help Desk in the Student Union from 12:10 - 12:30 pm.
Fall 2026
August 18th - Get to Know Your NE Dashboard
September 8th - Digital Notetaking
October 13th - Accessibility
November 10th - Prep for Finals: AI Study Tips