Technology Support

Technology Support

Student Help Desk

The Student Help Desk is located within the Frank Haney Union and serves as a resource for students that need one-on-one assistance with email, Microsoft Office, and iPad support.  Below are a few common questions that arise throughout a semester.  Explore the topics below:

TigerOne Portal

The TigerOne Portal is a one-stop shop for Northeast information.  Items such as your student profile, account information, and registration information can all be accessed through the TigerOne Portal.  The first time you log in, you will create a password.  This password will be used for all Northeast sites since we are a single-sign on school.  So please be advised, when you update/change your password here, you will now use that new password for email and Canvas.

Setting up Password (must complete through a web browser)

  1. Click MyNEMCC located in the upper right of this website.
  2. Click TigerOne Portal.
  3. Click "First Time Logging in or Forgot Your Password" button. (This is for both first-time signing in or those who have forgotten their password).
  4. Enter your full NEMCC email address and click Submit. A link will be emailed to the alternate/personal email address that is on file.
  5. Access your alternate email and follow the instructions for resetting your password.
If you do not have a personal email on file, you must visit the Admissions and Records Office in Ramsey Hall. 

Password Requirements

  • Must include an uppercase letter
  • Must include a lowercase letter
  • Must include a digit [0-9]
  • Must include one of the following special characters [!@#$%&*-] (cannot be at the beginning)
  • It cannot be a password you have used before
  • Must be at least 7 characters and no more than 20
  • The password cannot have your first or last name in it

Accessing Your Student Email

  1. Click the Email link in the upper right corner of this website.
  2. Enter your full email address and your password. The password is the same password used for Canvas and TigerOne Portal.

Wireless Access

NEMCC Wireless is available in resident halls and class room buildings. All access points require you to authenticate using an email address and password.  The password is the same password used for Canvas and TigerOne Portal.  Always connect to the NEMCC-Secure wireless network.

Microsoft Office

All NEMCC students can download Microsoft Office for their computer and iPad. Students may install Microsoft Office on up to five devices.  To download Microsoft Office for free sign into your NEMCC Email Account and click the gears in the top right corner.  Select Office 365 Settings, then click software to download Office 2019.


Many of NEMCC textbooks are available in eBook format or are Open Educational Resources provided by the instructor. The digital materials are available inside of each course in Canvas either under the Bookshelf link or Modules.  Follow the steps below to download the ebook into Bookshelf.

  1. Download the free bookshelf application
  2. Log into Canvas using the Safari web browser and navigate to the course.
  3. Click the Bookshelf link at the left toolbar.
  4. Click the book to open and agree to terms and allow cookies if prompted.
  5. Choose "Launch App" if prompted or select the Home icon at the left toolbar of the book and choose "Launch App".