Student Help Desk

ONE Support Center

One Northeast Log

Student Techs: Daniel Ozbirn, Anthony Cloutier
Supervisor: Jeffrey Powell, Apple Distinguished Educator

What we do

We help with all your iPad, Email, and Microsoft Office problems.

iPad Picture
office 365 logo


The Help Desk is located in the student activities office of the Haney Union.

Setting Up Your Account
(Canvas/Email/Student Apps)

 Setting up Password

  1. Navigate to
  2. Click Student Resources
  3. Click “Create a New Password Now” button. (This is for both first-time signing in or those who have forgotten their password)
  4. Enter your full NEMCC email address and click Submit. A link will be emailed to the alternate/personal email address that is on file. *If you do not have a personal email on file you must visit the NEMCC Admissions/Records Office in Ramsey Hall
    *For password assistance please contact

HINTS: When setting up your new password, remember the following:

  • It must include an uppercase letter
  • It must include a lowercase letter
  • It must include a digit [0-9]
  • It must include one of the following special characters [!@#$%&*-]
  • It cannot be a password you have used before
  • It must be at least 7 characters and no more than 20

Contact Us


Monday – Thursday — 8:00 AM  – 4:00 PM

Helpful Information

Technology Guide

Vitualsource Bookshelf Downloads

Setting up Microsoft Office on an iPad

Setting up LockDown Browser on an iPad

Setting up Email on an iPad/iPhone

Connecting to the secure WiFi on an iPad/iPhone

Connecting to the secure WiFi with other Devices

Help with E-Books

Bookshelf Password Reset

Installing Microsoft Office on a PC

Installing Microsoft Office on a Mac

NEMCC Teamviewer

Updated on January 24th, 2019


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